Thank book, food, music reviewers who write about you

Here’s an appropriate reminder for Thanksgiving Day.

Send handwritten thank-you notes to journalists, freelancers, broadcasters, bloggers and others who write about you. It helps build the relationship. But what about book reviewers? Anne Roos, author of the book The Musician’s Guide to Brides—How to Make Money Playing Weddings, asks:

Anne Roos with harp“I have received some wonderful online reviews for my book (I just noticed them on Amazon.com).

“In the past, when reviewers personally sent me their reviews, I have always sent them a kind thank-you.

“If these reviews actually come from online reviewers such at the editor of BookPleasures.com and Midwest Book Review, and I just happen to read them online, is it proper to write these reviewers a thank-you note for taking the time to review the book?”

Absolutely.

Reviewers are no different than other journalists or even many of us who don’t review books. They want to know that people are acknowledging their work.

Sending a handwritten thank-you note to reviewers or bloggers who comment on your book, music, restaurant, special event or anything else is a nice gesture, particularly for book reviewers who can spend up to several days reading a book. Book reviewers, by the way, are feeling less appreciated than ever because many newspapers are eliminating their book review pages.

Send a thank-you, even if the review isn’t glowing or positive.

When I worked as a restaurant reviewer and wrote a less-than-favorable review, I would sometimes hear from the restaruant owner who would thank me for pointing out problems and vow to correct them.

Sometimes, the owner would invite me back six months or a year later for another look, and sometimes I’d go. That second visit would often result in a positive review. This is a great tactic, by the way, for restaurants that want to offset bad restaurant reviews.

You can read my review of Anne’s book.

Canadian jeweler wants ideas for Bloomingdale’s trunk show

Trunk of jewelryRachel Mielke of New York, New York writes:

“I have a high-end designer jewelry company, Hillberg & Berk, that wholesales across Canada.  We have just broken into the U.S. market by being invited down to do a trunk show with Bloomingdale’s in New York City. 

“This is an unheard of opportunity for our company and could really change our business forever if the show goes well. Only problem is that no one in NYC has ever heard of my company. I want to do something to generate publicity and get some radio or news press the day of my trunk show but I have no idea what to do.

“I know it needs to be something huge and crazy to get the attention of the New York media. Can your Hounds help?”

How to track Twitter quitters who don’t follow you anymore

Get Lost sticky noteMany of us on Twitter are racking up followers so quickly that we don’t stop to think about those people who follow us, then click on “unfollow” when they read one of our tweets that offends, angers or bores them.

If you’re curious about which followers have abandoned you, check out the free service Qwitter. When you enter your Twitter username and email, Qwitter will send you an email when someone stops following you. It will also tell you which tweet you posted immediately before that person defected. You may never know the exact reason why people are leaving, but you might start to see a pattern.

Are those emails arriving from Quitter after you tweet about politics? Or religion? Or what you had today for lunch? Or every time you promote something you’re selling? If so, you might want to rethink your Twitter strategy. 

The “what I had for lunch” tweets, by the way, are starting to get tiresome. Instead, why not flag your followers to a terrific article, helpful website or fun quiz you’ve found online?

“Give more than you take” is Warren Whitlock’s mantra. You can find him on Twitter here. He was my guest expert during two teleseminars last month on “How to Use Twitter to Amass an Army of Followers, Customers & Valuable Contacts–and Promote.” 

A hat tip to Donna Gunter for sharing this Quitter tip in today’s edition of the SpeakerNet News newsletter.

Offering testimonials can pay publicity dividends for years

Cover of '6 Steos to Free Publicity' bookTestimonials are one of the least-used yet most powerful publicity tools.

I was reminded of that just now while reviewing the Third Edition of Marcia Yudkin’s excellent book “6 Steps to Free Publicity,” one of my favorite publicity books of all time. She mentioned me twice in the book, first on Pages 77-78 where I offer several tips for creating publicity photos, and again on Pages 230-231 where I recommend that Publicity Hounds use testimonials.

Here are five tips for offering testimonials:

1. Comment on the success of your paid ads.

If you buy newspaper or magazine ads and you’re pleased with the results, let your advertising sales rep know and offer a testimonial on what results you have seen from the ad. You might mention, for example, how much additional traffic or sales the ad brought to your website. That almost guarantees that if the publication uses your testimonial, it will include your URL. Newspapers love these testimonials and will often use them as “filler ads” if an advertiser pulls an ad at the last minute.

2. Be specific.

The best testimonials explain the exact value of a product or service. Example: “Your handy calorie calculator saves me about 30 minutes each day trying to figure out how many calories I’ve consumed.”

3. Always offer a photo.

You want your photo to appear everywhere so always offer it along with your testimonial.

4. Comment on websites you love.

Other than sales, nothing pleases a website owner more than a flattering comment about how helpful someone found the site. Smart Publicity Hounds include testimonials throughout their entire site. If yours is one of them, your testimonial might live on forever.

5. Don’t forget about books.

Send testimonials to authors. If they publish another book, or another edition of the same book, they might use your blurb on the book jacket, or give you the galley proof to read and review. Also post reviews at Amazon.com. Randy Gilbert and Don Mitchell, who were my guest experts during a teleseminar on “How to Turn Amazon.com into a River of Gold,” recommend reviewing your competitors’ books. Why? Because you can promote your expertise and you’ll also get a link back to your own website. In the review, you can certainly mention the fact that you have written a similar book. People who are looking for all the resources they can find on a certain topic just might buy it. (Also see “Special Report #31: Sell More Products and Services by Getting and Giving Powerful Testimonials.”)

How about creating one testimonial right now and it sending it to someone? Don’t forget to send your photo.

Attleboro, MA threatens granny for past-due bill of 1 cent

One pennyIf you’ve done something dumb and bad publicity results, the quickest way to make the story go away is to apologize.

But not in Attleboro, Mass. where the city has threatened to place a lien on the home of Eileen Wilbur, a 72-year-old blind woman because she has failed to pay a past-due water bill of 1 cent. 

The charge was from the previous fiscal year, which ran from July 2007 to July 2008. A computer automatically prints letters for accounts with an overdue balance, but no human reviews them before mailing them. The city paid 42 cents to send the letter which also warned of a lien and a $48 penalty if the bill isn’t paid by Dec. 10. 

City Collector Debora Marcoccio said she received a fax from the woman’s daughter but it didn’t include a phone number. “If I had received a phone call, I would have been able to talk to the resident and hopefully resolve the issue,” Marcoccio said, “But I wasn’t given that opportunity.”

Why not just check the computer records, find out who had a past-due bill of a penny, and do something about it?

Imagine the goodwill that could have resulted had Marcoccio, or the town’s mayor, hand-delivered a food basket to the elderly woman on behalf of the city, along with an apology. Talk about a great photo op! The TV cameras could have been there and it would have been on that night’s evening news.        

Instead, the city let this story grow legs until it became the kind of David vs. Goliath saga the media love.  The story first appeared in the Sun Chronicle of Attleboro. The Associated Press picked it up and distributed it nationwide. 

Former Attleboro City Councillor Antonio Viveiros stepped forward and paid the bill, but he did so with a check to underline the absurdity of what he termed an “idiotic” bureaucratic snafu.

A doggie treat to Viveiros and to Publicity Hound Sonia Coleman for tipping me off to this one. And a trip to the dog house for the folks at Attleboro City Hall.