Everything you do online—good and bad—is publicity

Everything you say online reflects on your reputation.

By Phyllis Zimbler Miller
Guest Blogger

Everything you do online, from writing a book review on Amazon to leaving a comment on someone’s blog post, is publicity for you, your brand and your business.
   
If you manage this online publicity well, you should be receiving positive exposure.  But if you ignore the importance of your online activities, you may be unwittingly creating bad publicity for yourself.
     
    
The basics: Correct spelling and good grammar
     
 Yes, on Twitter I’ve been known to use 4 to mean “for” when I don’t have enough characters for what I want to say.  But I always strive to spell correctly every real word I use.

And while some people might say “What’s the big deal?” about incorrectly spelled words, some people who read your tweets might think you’re careless with other things too, such as their business needs if they were your clients.
     
    
Off-limits: Swear words, off-color comments and slang 

I personally was taken aback when a person for whom I was about to write a guest post called me “mate” in an email.  In my perception, “mate” has a very particular meaning, and it’s not that positive.  I nicely pointed out to him that I was rather surprised by the use of the term.

He replied that in India the word was used to mean “friend.”  And he then added that he wouldn’t again use the word with people outside India so as to be sure not to offend others.
     
    
It’s not only what you write online – it’s also what you say online
   
Let’s say you’re on a teleseminar and you ask a question in which you unnecessarily disparage someone or something.  Then that teleseminar recording is made available to the people on the teleseminar as well as others.  It’s possible that what you said could get you in deep water for a very long time.  And how do you apologize to a recording?
     
    
What if you disagree with something that someone has said?
     
Again, it’s important to consider how to disagree before you blast your opinion throughout the Internet.  I faced this issue when someone responded to a LinkedIn question with what I believed was totally inaccurate information.  I didn’t want to say the answer was wrong but I didn’t want to leave the person asking the question with the opinion that the given answer was correct.
    
I posed my dilemma as a blog post on my site, and I received a very wise response.  I was advised to say:  “There are differing opinions on this subject.”  And then I was to give my opinion without referring to the other person’s answer.

I thought this an extremely reasonable strategy.  I did not “put down” the other person’s answer, but I did share my own opinion with the person who asked the question.

The above advice covers every single thing you do online, including how you write your Twitter bio (please note that plural words in English are NOT made by adding an apostrophe before the s) to any responses you give on password-protected forums.

And this advice definitely includes the photos you post.  For example, whether you believe in Facebook’s privacy settings (which are changed, it seems, almost on a daily basis), do NOT post a picture of yourself holding a bottle of beer in each hand and looking the worse for wear.  Of course, this advice is even more so for videos on YouTube.

Regardless of whether you think such photos or videos are in “good fun,” your brand or business does not need to take hits from such missteps on your part.

In a viral age where news can flash around the world in a second or two, guard your reputation as a precious object.  You’ve worked too long and hard on establishing your credibility to risk it with bad publicity from one ill-advised comment or photo.
     
The Internet world is global by definition, and because we can’t know the sensibilities of everyone who might read our tweets, blog comments, etc., we need to be sensitive to the words we use.
    
  
Phyllis Zimbler MillerPhyllis Zimbler Miller (@ZimblerMiller on Twitter) has an M.B.A. from The Wharton School and is the co-founder of the social media marketing company Miller Mosaic Power Marketing.  The company has a monthly mentorship program that focuses on social media marketing, WordPress websites/blogs and email marketing.

How to add social media consulting to your services

Attention PR and marketing consultants, and anyone who has clients who are confused about how to dip their toes into social media.

You may be in an ideal position to add social media consulting to your line-up of services and generate another stream of income. 

Most of what I’ve learned about social media has been from Don Crowther.  I took his social media course called SMARTS through Stompernet a few years ago, on how to get started in social media, and I’ve adopted many of his strategies. Now, I teach social media through my newsletter, blog and corporate consulting.

I’ve never stopped following Don because the world of social media changes by the minute. But since the SMARTS course ended, the Number One complaint of people who have been participating in social media is that they don’t know what to do to see an adequate  return on their investment.

Don heard the complaints and created an entirely new course called Social Profit Formula. It’s delivered in six modules and comes with a series of killer bonuses, including Don’s step-by-step instructions on how to get started teaching social media to your clients. This past week, he shared  three free videos chock full of tips on how make more money than friends using social media.  

I’m ready to dive into his course, and I’m setting aside a chunk of time to devour his bonus on how to be a social media consultant. It includes step-by-step directions for everything he does in his business, from getting started, to advanced client campaigns—perfect for PR people, publicists, consultants and others whose clients can benefit from things like Facebook Fan Pages.

Don is throwing in his personal consulting guides, checklists, planners, templates, and agreements so you can start from scratch.  That’s copyrighted material, however, that I CAN’T share with you.

So how about joining me in his course?

Don is pulling Social Profit Formula off the market at midnight tonight, Pacific Time.  Today is your last chance to buy it.  And if you use this link, you’ll get a coupon good for $500 worth of my own products or consulting services from The Publicity Hound website. That’s assuming you love his material and don’t ask for a refund.

Don’t snooze and lose.  Get it now before it’s gone.

All the risk is on Don, including the $5,000 guarantee he’s offering if you implement all that he teaches and you don’t make back the cost of the course

7 ways blogging makes you and your employees smarter

dog in front of green blackboardBy now, you’ve probably read most of the arguments on why companies should be blogging.

But here’s one you don’t read about very much.

Blogging makes you smarter. And that goes for your employees, too, if they’re posting to your blog.

Almost every time I write here,  I do research, even if it’s simply Googling the topic I want to write about. That usually leads me to a few websites I check out before I start to write.

Other simple research includes double-checking names, searching for the exact definition of words if I’m unsure of their meaning, and reading other bloggers’ posts if they’ve written about my topic.
   
  
What blogging forces you to do

Here are 7 other ways blogging can make you and your employees smarter (use this for ammo with your boss):

  1. Good bloggers know they are accountable for what they write. So they check and double-check facts until they’re confident that what they’ve written is correct. I learned this the hard way when I was sued for defamation
        
  2. Linking to outside resources from your blog is a valuable service to readers. But you can’t link to garbage. You have to find quality content. That takes time. During your search, you can stumble onto other meaty topics that are also worthy of blog posts—and learn a few new facts along the way.
        
  3. Employees who are well trained in business blogging will repeatedly communicate to readers the company’s key message. And they won’t forget it. 
       
    One of my corporate clients, who will be recruiting a group of employees to post to the company’s new blog that I’m helping them create, asked about how to make the blog posts cohesive. Easy. Make sure everyone in the company, not just the bloggers, understands the company’s key message and incorporates it into their posts.  Each blogger can write in his or her own voice. That will make the blog more interesting. But the message should be consistent.     
      
  4. Blogging is a smart way for writers to learn about other departments within the company, and vendors too.  If you work in customer service and blog about what’s happening in your department, you may not give a hoot about the vendor that prints the paper bags in your bricks-and-mortar stores, until somebody calls you to complain that the ink from the bag bled onto her white skirt when she was walking in the rain.  If you’re writing about how your company will solve that problem, you’ll most likely be calling the vendor to see if they can use a different type of ink.
     
  5. You’ll learn a lot from people who leave comments at your blog, including people who complain about your products and services. Even though this post lists six ways blogging makes you smarter, I’m betting somebody will comment and add one more reason to my list. Or, perhaps, a complaint. Better they list it here than someplace else.
       
  6. Really good bloggers respond to comments. For me, that sometimes means even more research. It’s also means, occasionally, admitting I was wrong when somebody points out something dumb that I said.
      
  7. You’ll know what other people are saying about you when they link to your blog posts. You can then comment at their blogs, mention your expertise, and get a backlink to your corporate blog, thus driving more traffic.


How has blogging made you smarter?

What about you? How has blogging made you or employees within your company smarter?

Does your company give employees the time to research topics?  Do you encourage employees to go outside the company to find information? Have you found any super-helpful online research tools?

Get the monkey off your back using VAs, subcontractors

sock monkeyIf you’ feel like you can’t do it all, start pushing the monkey off your back by delegating some of your work—particularly the stuff you hate doing—to an assistant.

A good virtual assistant and other subcontractors can free you up to concentrate on the strategies and tasks that bring in the money.

But knowing where to look, understanding the kinds of work you can delegate to an assistant, and working in tandem with an assistant so you aren’t stepping on each other’s toes, can be confusing.

Here are my top five tips for outsourcing:

1. Ask for referrals.

Ask business friends and your social media connections for referrals.  LinkedIn is an excellent resource. Do this before you follow Tip #2. 
    
2. Use the outsourcing sites.
  
VWorker and ODesk are great, but you have to spend a lot of time sorting through bids, portfolios and other details, then communicating back and forth via email until your project is completed. 
   
3. Check references

When you find an ideal assistant, check references!  If you’re looking for someone to help with PR or write press releases, checking refernces is imperative because those tasks require special skills. Ask to see samples of their work. When checking references, ask about the person’s weaknesses as well as strengths.
   
4. Ask your assistant for suggestions

Give your assistants the freedom to suggest other types of work they can do for you. My assistant, Christine Buffaloe of Serenity Virtual Assistant Services, often suggests that I delegate tasks she KNOWS I hate doing.  And she shares with me tasks she has done for other clients.

5. Listen to Charlie Cook’s series of interviews on hiring assistants.

If you need more guidance on hiring an assistant, take advantage of Charlie Cook’s free series of interviews with 10 of the top experts who will reveal their practical insights on how they achieved their BIGGEST dreams through outsourcing and delegation. You’ll hear hundreds of tips you can start using immediately. It starts next week. Many of these luminaries charge $30-$20K for keynote speeches, but you can listen to the entire series of interviews for free by signing up here.

What tips can you share about hiring and working with an assistant? What pitfalls should people avoid? What horrible tasks have you been able to delegate to an assistant?

N.Y. ‘dress better’ workshops for women need publicity ideas

Woman measuring hips with measuring tapeCathy Berger of Roslyn, New York, writes:

I keep having to cancel events because I don’t have enough paid registrations.

I have a live, hands-on “dress better” fashion company full of classes.  Most are $36 for 90 minutes of instruction, and attendees can take individual courses whenever they are held, but they must be physically near to New York City or Long Island/Nassau County.  You can learn more about it here.

The “What’s Your Body Type?  Now Dress For It” class, for example, includes:
   
–Topics such as an analysis of your present style
     
–A real measurement of key body areas
    
–A professional determination of your true body type
    
–Techniques to create the illusion of a slimmer (or custom) look
    
–Slides showing ways to dress for it and how to create a wardrobe for it
    
–How to use items already in your closet to pull your new look off.
    
What are some quick and creative ways I can market the event calendar and reach the right people—women who want or need to look and dress their best?