If you aren’t using surveys in your business, you’re missing a chance to read your customers’ minds.

Surveys will let you outsmart your competitors,  generate publicity that pulls traffic to your website and blog, and know immediately which products and services your market wants, how people want them delivered, and how much they’re willing to pay.

Yesterday’s webinar hosted by survey expert Jeanne Hurlbert was filled with valuable take-aways that can help any business or nonprofit  do more with less, despite the crummy economy.

You can sign up to listen to the free replay of “Your Cash-Generating Crystal Ball: How to Use Simple Surveys to Read Your Prospects’ and Customers’ Minds, Build Lists, Create Products, and Make Money.”  Keep a pen and paper close by, because you’ll be taking lots of notes.

I watched the webinar and listed these seven ways Publicity Hounds can use surveys for publicity and to build their businesses:

1. Speakers and trainers, deliver a mobile survey to your audience while you’re on stage, at the start of your presentation. Ask them what they want to learn, and weave the answers to their questions into your program. You’ll look like a hero on the stage!
2. Use a customer profile survey to find out what business problems keep your customers up at 3 a.m. Then create products and services that help them solve the problems.
3. To find joint-venture partners. Once you create that new product or service, a simple survey of no more than five questions can results in hundreds of leads that include names and contact information for people who’d like to help you promote it for a commission.
4. Conduct an annual survey relating to an interesting, hot or controversial topic in your industry. Brian Kluth, a former church pastor, takes an annual “State of the Plate” survey to see if church giving is up or down.  More than 150 media outlets have covered his survey results.  You can see his press release, read the survey results and see the array of dozens of media logos at his website.
5. Conduct a survey that relates to your product or service, ties into an upcoming holiday, and reports on how people behave. One of my favorites is the survey taken several years ago by Iams, the pet food company, on the relationship between people and their pets. It found that more than 90 percent of respondents surveyed admitted saying “I love you” to their pets. The survey results were released several weeks before Valentine’s Day, and the story was covered by top-tier media outlets and picked up by the Associated Press.
6. To gather dozens of instant testimonials. In a customer profile survey, you can ask respondents about specific products and services, or general comments about things like your customer service. You can use those responses as testimonials on sales pages, at your website, and in marketing materials. That’s what I did when Jeanne created my customer profile survey for me 18 months ago.

How to Avoid Survey Suicide

Jeanne also shared tips on how to avoid what she calls “survey suicide.”

The first questions on your survey should never ask respondents for information about demographics. Do that, and they’re likely to abandon the survey.

You must get them engaged immediately, and Jeanne showed exactly how to do that.

If you think have a good idea for a survey you want to conduct, or even if you have no idea about what you can ask your target market, sign up to watch the 77-minute replay. By the time you’re halfway done, you’ll have all kinds of ideas of how to use surveys to build your business.

Important: At the end, Jeanne made a special offer that expires at  5 p.m. Eastern Time tomorrow, Aug. 14.

UPDATE on Aug. 16 at 9:38 p.m. Central:

I just learned that Jeanne is extending her offer again because so many people who wanted to listen to the webinar were on vacation. Listen by clicking the link above  but do it before 5 p.m. Central Time on Wednesday, Aug. 18. If you snooze, you lose!

If you’re new to hosting webinars, the team at SocialBrite.org has a very helpful summary of 10 steps for planning a successful webinar.

It includes nine ways to promote your webinar. I took their list and added to it. Most of these ideas will also work when promoting teleseminars. Here’s their list of suggestions on how to promote:

1. At your website.

2. On online event calendars such as Upcoming.com

3. Relevant listservs

4. In print and online newsletters

5. On Twitter channels

6. In Facebook groups

7. As a local event for nonprofits (SocialBrite.org specializes in teaching social media to nonprofits).

8. On Web pages that promote webinars in your industry.

9. At the end of current webinars.

Here are my own ideas

I added to their list and came up with 12 of my own ideas:

10. On Craigslist, but only on the list for the city that’s closest to where you live. (See How to Use Craigslist as a Global Publicity Tool.)

11. In the events or calendar sections in traditional media, including newspapers, magazines, trade journals and business journals.

12. In an online press release. (See Keywords: The Magic Magnets That Pull Consumers & Journalists to Your Press Releases.)

13.  On the websites of local newspapers, magazines, radio and TV stations.

14. In videos, where you can excerpt tips and lead viewers to the sign-up page. Upload the video to video sharing-sharing sites.

15. At your guest experts’ blogs, at their websites, in their newsletters, and on their social media sites.

16. Create an Event on Facebook, and share with your Friends and Fans. (See 11 Ways to Avoid Missed Opportunities on Facebook)

17. In an email blast to your opt-in list, and the lists of your guest experts.

18. In a podcast.

19. At the end of a quiz you create around the topic of the webinar.

20. In targeted ads on Facebook and LinkedIn.

21. If you have an affiliate program, encourage your affiliates to promote the event, using their affiliate links.

Add to this list

Did I miss any? How do you promote your webinars and teleseminars, and which are the most effective?

What about paid ads? Have you used them,
and are they effective?

My Next Webinar: How to Use Twitter Lists

I’m presenting “How to Use Twitter Lists to Generate Publicity & Build Your Brand” at 3 p.m. Eastern Time on Thursday, Aug. 26.   This one-hour webinar is perfect for anyone who hasn’t yet started using Twitter lists, or for Twitter users who aren’t sure how to get the most out of their lists.

Everyone who attends will also receive a bonus special report I wrote on “How to Use Twitter for Business to Network, Promote, Sell, Recruit & Profit,” a $10 value, as well as slides of the PowerPoint presentation I’m using for the video, a link for the streaming video and the video download, and the MP3 recording.  So if the time is inconvenient for you, register anyway and you can watch it afterward at a time most convenient for you.

Register here.

Taglines, those pithy one-liners that follow the name of an organization, can let people know within two seconds what your organization does and how it helps them.

Yet too many companies don’t have a tagline because they can’t think of something clever.

If that’s you, Nancy Schwartz’s 2010 Tagline Contest for Nonprofits will inspire you. Nancy is a nonprofit marketing expert, and she’s sponsoring the third annual Getting Attention Nonprofit Tagline Award (a.k.a. The Taggies).

“A strong tagline does double-duty—working to extend your organization’s name and mission, while delivering a focused, memorable and repeatable message to your base. It’s one of your most basic, and effective, marketing tools, but a GettingAttention.org survey showed that 72% of nonprofit organizations don’t have a tagline or rate theirs as performing poorly.”

You can see a complete list of 2008 and 2009 tagline winners here.

These are some of my favorites:

Montana Historical Society:
Big Sky.  Big Land.  Big History.

Texas Nonprofits:
Building community deep in the hearts of Texans

The United Negro College Fund:
A Mind is a Terrible Thing to Waste ®

PA Breast Cancer Coalition:
Finding a curenow…so our daughters won’t have to

Nothing But Nets:
Send a net.  Save a life.

Homeboy Industries:
Nothing Stops A Bullet Like A Job

NYC Theatre Spaces:
Where Actors Find Their Space

If you want to enter this year’s competition, turn it into a fun contest for your organization. Ask your employees, volunteers and others to submit ideas for the your tagline, and then award a prize for the best one. Once you’ve chosen it, enter it in the 2010 Taggies contest.

Do you have a clever tagline? If so, share it here.

Deborah Avens of Temple Hills, MD writes:

Virtuous Enterprises, Inc. is a nonprofit devoted to transforming lives of underserved women and girls in the Washington, D.C. area through training and development.

Our programs include training in computer science, engineering and computer information systems; a 16-week program for women who want to become entrepreneurs; and a leadership development and mentoring program for girls in foster care in Maryland.

How can we promote these programs without a marketing budget?

(Shutterstock photo)

Struggling to find a good story idea to pitch to the business reporter at your daily newspaper?

Wondering how to use your Facebook Fan page to promote your product or service?

Trying to catch the attention of the editors at Oprah’s magazine?

Help is on the way. Actually, it’s called “Help This Hound,” and it’s one of the most popular features in my weekly ezine, The Publicity Hound’s Tips of the Week, delivered every Tuesday.

      
Here’s how it works

Anyone who needs help with publicity or marketing can email a question to me, along with their name and town. If I use your question, I’ll post it here at my blog, and then print the question in my ezine.

Readers who are willing to help can offer their best ideas as blog comments.  I choose the best ideas and print them in the following week’s newsletter. Authors, small business owners, PR people, publicists and nonprofits submit the most questions.

  
Here’s why “Help This Hound” is so popular

• Most of us are too close to our own businesses to be able to see clever angles or unusual hooks that can catch a journalist’s attention.
    
• Many Publicity Hounds are on razor-thin or non-existent publicity and marketing budgets. They appreciate the free ideas.
     
• The blog posts live forever. That means that as the search engines pull in traffic, ideas will be accumulating here over several months or years. If I use your question, check back every few weeks to see who else has commented.
     
• Even though I created this service to help you solve a problem, your question exposes you to my audience. Several people who have submitted questions over the years have gotten calls from journalists and bloggers who read about them in my newsletter. Others have even received additional business.

No anonymous questions, please. Be sure to offer enough information in your question so that my readers fully understand the problem. Explain what you’ve done that has or hasn’t worked. And include a link to your website. If appropriate, attach a photo of your product.

Right now, I’m short on questions, and I could really use yours. But don’t just email it to me. Help other Hounds by contibuting your best ideas when you see a question in my newsletter that you can answer.

  
How to subscribe

If you don’t subscribe to my newsletter, you can do so by typing your name and email address into the box on the right side of this screen, under my photo. Then check your email box (or spam folder) and click on the confirmation link.  

By the way, have you downloaded the five free publicity ebooks that include the best publicity tips from my ezine in 2005, 2006, 2007, 2008 and 2009? They’re chock full of ideas, and there’s something there for everyone. 

As you’ll notice in the ebooks, many of the best publicity tips, success stories, and dog jokes and videos come directly from my readers, with attribution. 

I’d love to see yours.  Bring ‘em on!

If your organization publishes a membership directory, allow members to include URLs for social media sites like Facebook Fan pages, Twitter profiles, YouTube channels and LinkedIn profiles, not just URLs for their websites.

That would be a nice value-added feature for chambers of commerce, convention and visitors bureaus, health care associations, school groups, etc. and it would distinguish your group’s benefits from those of your competitors.

I just received a copy of the 2010 Business Directory for the Metropolitan Milwaukee Association of Commerce. While glancing through the members’ section, I noticed that all the companies, even mine, have only the URLs for their websites.

Can’t afford to let every member include social media URLs because of high printing costs? Then charge a small additional fee. 

Does your organization include these URLs in its membership directories? If not, why not? What other information do you include that members find valuable?

Every year since 2001, Rebecca Morgan and her cadre of volunteers have been going into the Willow Glen neighborhood in San Jose, Calif., just before Halloween and encouraging readers to give 6,500 of their “gently read” books to children in place of trick-or-treat candy.

“Books feed children’s minds, while candy only feeds their cavities,” says Rebecca, a speaker, author and consultant. “Many children rarely receive books as gifts, so even gently read books are special treats.”

The Books for Treats campaign has been bolstered by lots of local publicity as well as articles in Spry magazine, which is distributed to 9 million households in national newspapers, and in the American Association for the Advancement of Science magazine.
  

Taking the campaign nationwide

But this past October, Rebecca pursued a wild idea for publicity that attracted national attention.

“I’m reading the Luann cartoon in the paper and I see that once a month, Luann goes to the library to read to the kids,” she said.

She suspected that Greg Evans, Luann’s creator, supported literacy. So she Googled his name and, within seconds, found his email address. She wrote to him and asked if he’d be willing to have Luann give out books at Halloween.

The result is this strip, published Oct. 29 in hundreds of newspapers, and reprinted here with Greg Evans’ permission:

It includes the URL of Rebecca’s Books for Treats site in the lower right corner of the strip. Two days later, on Halloween, another strip shows Luann taking a stack of books to her parents and suggesting that they give trick-or-treaters books instead of candy.

“When it hit the blogosphere, and I got 60,000 hits that week at my website, up from only 250 a month,” she said.
    
      
Whom to pitch and where to find them

Rebecca says she hopes Greg isn’t inundated with pitches.

Not to worry, Rebecca. Publicity Hounds can refer to this site which includes hundreds of links to comic strips that might tie into their causes or issues. 

Here are some ideas to get you started, along with my ideas for the strip you might want to pitch, and the name of the artist:

• The military: Beetle Bailey. (Mort Walker)
     
• Babies: Baby Blues (Jerry Scott and Rick Kirkman)
     
• Dogs: Mutts (Patrick McDonnell) — There are dozens of comic strips devoted to dogs, cats and animals.
    
• Latino-related issues: Baldo (Hector Cantu & Carlos Castellanos)
     
• Cats: Garfield (Jim Davis)
     
• Families: Family Circus (Bil Keane)

I know you can think of more. If you see a strip that ties into what you want to promote, Google the name of the strip or the creator. Or check the strip’s fine print and you might find the URL.

Does the artist have a blog? If so, you may have struck gold because that’s a perfect place for you to start a conversation with the artist before pitching. Artists’ and journalists’ blogs offer valuable clues about how to pitch them.

Is the artist on Facebook, Twitter, LinkedIn or other social media sites? If so, start the conversation there. And then send your brief pitch, just like Rebecca did. (See “How to Create the Perfect 30-Second Pitch.”)

What other favorite comic strips might tie into your cause or issue? Do you regularly read strips about your industry or occupation? If so, which ones?

By the way, I think Rebecca’s Books for Treats campaign would be perfect to pitch to dental associations.

If you aren’t blogging yet, or you’re looking for shortcuts to save time and blog more frequently, here are three ideas to get you started:
    

1. Can’t write? Then talk!

 Too many people don’t blog because they can’t write, or it takes them too long to write well. The solution? A small tape-recorder.

When an idea strikes, simply dictate your blog post into the recorder. Then transcribe it yourself or hire an inexpensive assistant to transcribe it for you and post it to your blog.

Also consider using voice recognition software. Dragon Naturally Speaking turns your voice into text three times faster than most people type, with 99 percent accuracy. I haven’t tried this product, but I know people who have, and they rave about it.

2.   Recruit guest bloggers.

Most of your blog content should be your own.

But you can recruit guest bloggers occasionally to fill in when you’ll be on vacation, taking time off, suffering from writer’s block, or when you simply want to expose your readers to another viewpoint. Blogger LinkUp links bloggers who want to write guest posts with bloggers who need them. 
      

3. Recruit others on your team to blog with you.

Don’t carry the entire load on your shoulders. If you work for a company or nonprofit, ask fellow employees in your own department or other departments to contribute to your blog occasionally by writing their own posts. Be sure to include their photos.

If you’re a sole proprietor, ask your virtual assistant, or a vendor, or business associates to write on a topic that would interest your target audience. They’ll probably be thrilled to receive the exposure.  

If you like these tips, you’ll love the teleseminar on “Time-saving Tips for Smart Business Blogging” at 4 p.m. Eastern Time on Wednesday, Jan. 20, with blogging expert Patsi Krakoff. Everyone who registers will receive a handout that includes 77 ways to find content for your blog, and simple formulas you can use for better, faster blog writing.

If you’re participating in the teleseminar, bring your questions for Patsi. If you can’t attend, you’ll get the MP3 recording the next day.

Make 2010 the year you finally commit to blogging and pulling tons of traffic to your website.  

What time-saving tips do you use to make blogging go faster? Share ‘em here. (Shutterstock photo)     

Have you claimed your copy of “The Best of The Publicity Hound’s Tips of the Week of 2009″ yet?

It not, grab it here. You’ll find the 26 tips that generated the most response from readers of my ezine last year. 

I give away this ebook each year, and my readers eagerly look forward to it. Many of them regift the book to their own friends and followers. And the big attaction is that anyone can access the ebook. You don’t have to opt in with your name and email address. 

What will you learn in this book? Plenty.

For example, I explain how to create your own day, week or month of the year. You’ll learn about lots of tricks and tools for participating at the social media sites. Read about 10 dead or dying PR tactics. 

And for Publicity Hounds who are looking to connect with journalists, I’ve given you several resources.  The book will help you, regardless of what business or nonprofit you’re in. 

Use the ebook one of these 12 ways:

1. Create a Facebook note, and excerpt the entire tip. Use the photo along with the text, and you’ve got a nice little item that your followers and fans will love. Christine Buffaloe discussed Facebook notes when she was my guest during a teleseminar on “11 Ways to Avoid Missed Opportunities on Facebook.” 
        
2. No time for a Note? Write about it and share the link (http://tinyurl.com/bestof2009tips) in a Facebook status update.
       
3. Write about it in a LinkedIn status update.
        
4. Blog about the book, and include your own success story that ties into one of the tips. 
        
5. Offer the ebook as a bonus along with other products and services you’re selling.
       
6. Give it to your clients and customers.
       
7. Mention it at your weekly staff meetings.
       
8. Add it to the Free Articles page at your website.
       
9. Give it away to the winner of a contest you’re sponsoring.  
         
10. Offer the ebook as a freebie to help you capture names and email addresses at your website. 
       
11. Create a video that discusses the ebook and upload it to your website or to YouTube, then share that with your social media friends and followers.
       
12. Include the link  (http://tinyurl.com/bestof2009tips) in a book you’re writing, or in handouts you’re using for a speaking engagement.

What about you? Have you thought of any other clever ways to use the ebook? If so, share them here. I’d love to hear them.

Occasionally, I’ll get a call from somebody who thinks it might be “fun and interesting” to be in the world of PR, or a publicist. But they don’t want to go back to college and spend more than $50,000 on a degree in PR or communications.

So they ask me what the best way is to break into the business. I suggest they follow the same people I follow:

—BL Ochman and her whatsnext blog

—David Meerman Scott

—Book marketing guru John Kremer and his excellent blog and weekly ezine

—Anything published at the Bulldog Reporter site, particularly its Journalists Speak Out interview series. 

I’m adding Gaetan Giannini Jr.’s new book, “Marketing Public Relations: A Marketer’s Approach to Public Relations and Social Media” (Prentice Hall, $93.33) to my list. Several years ago, Giannini, business department chair at Cedar Crest College in Allentown, Pa., seached for a public relations textbook tailored to marketing students, instead of communications or journalism students.  When he couldn’t find what he was looking for, he decided to write one.

He has had an extensive marketing background, having worked for several years in sales and marketing for industrial instrumentation companies before landing at Cedar Crest . In addition to writing a public relations book from a marketer’s perspective, he reveled in the opportunity to write about the burgeoning world of social media, which he claims has been widely ignored by academics.
    
      

PR and social media from a marketing perspective

“Most of the textbooks that were written about Web 2.0 were written on the technical side.  As far as I know, there is not one textbook out there at this point that covers this topic from a marketing perspective,” he said. 

Each chapter begins with a PR success story. They include:

• Dunkin’ Donuts’ Facebook page that boasts more than 825,000 fans.
     
• Ben & Jerry’s “Random Acts of Cone-Ness” campaign. Employees “showed up” in undisclosed locations in three major cities and distributed ice cream in support of the company’s new waffle cone. The story attracted the attention of CNN, ESPN, national and local newspapers, and trade magazines.
          
• Gary Vaynerchuk, a New Jersey liquor store owner who founded Wine Library TV, a “shoot-from-the-hip” Internet video podcast about wine that boasts nearly 100,000 views daily.  Vaynerchuk connects with his audience through frank, honest wine talk to which people can relate.
    

Practical experience for students

What really makes this book a must-read for anyone going into PR or publicity, or for marketing student who want to learn more about PR, are the “chapter objectives” that kick off each chapter and show show students what they should be able to do after reading it, and the three special sections at the end of each chapter. They include:

1. Chapter key terms, which lists words and phrases used in that chapter, with their definition.
     
2. Application Assignments. Students can  complete from one to five assignments that involve more research, reading articles online or finding examples of strategies and tactics they just learned.
      
3. Practice Portfolio. This activity is related to the material covered in the chapter. It allows students to contribute to a marketing public relations portfolio that they can use during their job search. The portfolio can be based on a fictitious company or on a real company that the instructor assigns to them. The student “works” with the company the entire semester. At the end of the chapter on press releases, for example, students are asked to write a backgrounder, fact sheet and two press releases for their company.   

One of the problems with books about social media is that sections can be out of date by the time the ink is dry. Still, this is a valuable book that encourages the student to not just learn it, but do it. My only wish is that it had included informaton about the importance of using keywords in press releases so they are search-engine friendly. 

Don’t let the steep price deter you. There’s three times as much content as you’ll find in most other PR books, and most chapters tackle a topic in-depth, with lots of practical tips.

I loved the chapter on Building a Connector List, and how to determine the types of media that can help you spread your message. I’ll be sharing those tips later this week and excerpting more from the book in the months ahead. (Disclosure: I contributed to the book.)      

While “Marketing Public Relations” is a textbook for mid-level marketing students—one which Giannini will use in his classes this fall and which will be available for general consumption for educational institutions by spring semester—he is quick to note that the content is perfect for any organization that wants ideas and strategies to promote its products and services.

 By the way, I love the press release about the book.