OK, Hounds. Let’s see you match wits with the crisis counselors.

Watch this four-and-a-half-minute video,  an I-team investigation by a TV station in Atlanta, Georgia, that shows the unsanitary way that three local hotels clean dirty drinking glasses and coffee cups.

The team took hidden cameras into guest rooms at three major hotels—Embassy Suites, Holiday Inn and Sheraton Suites—and learned that in all three cases, housekeepers never used soap and hot water to clean the dirty glasses. In fact, the glasses never left the guest rooms. 

At the Embassy Suites, for example, a housekeeper put a used glass inside the dirty sink, sprayed a blue liquid on it, and then dried it with a cloth. She held it up to the light to make sure it looked squeeky clean.

In all three cases, when asked to comment, the hotel management never fessed up to any wrongdoing, even though the video shows otherwise and the TV station quoted health officials as saying the cleaning methods were unacceptable. A spokesperson from the Sheraton refused to comment, saying “It’s too controversial an issue.”

If you had been in charge at one of those hotels, and the I-team put you on the hot seat,  what would you have said? Would you have commented at all? 

Next week, I’ll tell you what the crisis counselors had to say. The Hound whose response most closely matches theirs wins a very cool prize.

Posted In: Crisis Communications, PR Consultants/Publicists, TV Publicity
posted On: 12/11/2007: 7:46 am: By Joan
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