Everything you do online—good and bad—is publicity

Everything you say online reflects on your reputation.

By Phyllis Zimbler Miller
Guest Blogger

Everything you do online, from writing a book review on Amazon to leaving a comment on someone’s blog post, is publicity for you, your brand and your business.
   
If you manage this online publicity well, you should be receiving positive exposure.  But if you ignore the importance of your online activities, you may be unwittingly creating bad publicity for yourself.
     
    
The basics: Correct spelling and good grammar
     
 Yes, on Twitter I’ve been known to use 4 to mean “for” when I don’t have enough characters for what I want to say.  But I always strive to spell correctly every real word I use.

And while some people might say “What’s the big deal?” about incorrectly spelled words, some people who read your tweets might think you’re careless with other things too, such as their business needs if they were your clients.
     
    
Off-limits: Swear words, off-color comments and slang 

I personally was taken aback when a person for whom I was about to write a guest post called me “mate” in an email.  In my perception, “mate” has a very particular meaning, and it’s not that positive.  I nicely pointed out to him that I was rather surprised by the use of the term.

He replied that in India the word was used to mean “friend.”  And he then added that he wouldn’t again use the word with people outside India so as to be sure not to offend others.
     
    
It’s not only what you write online – it’s also what you say online
   
Let’s say you’re on a teleseminar and you ask a question in which you unnecessarily disparage someone or something.  Then that teleseminar recording is made available to the people on the teleseminar as well as others.  It’s possible that what you said could get you in deep water for a very long time.  And how do you apologize to a recording?
     
    
What if you disagree with something that someone has said?
     
Again, it’s important to consider how to disagree before you blast your opinion throughout the Internet.  I faced this issue when someone responded to a LinkedIn question with what I believed was totally inaccurate information.  I didn’t want to say the answer was wrong but I didn’t want to leave the person asking the question with the opinion that the given answer was correct.
    
I posed my dilemma as a blog post on my site, and I received a very wise response.  I was advised to say:  “There are differing opinions on this subject.”  And then I was to give my opinion without referring to the other person’s answer.

I thought this an extremely reasonable strategy.  I did not “put down” the other person’s answer, but I did share my own opinion with the person who asked the question.

The above advice covers every single thing you do online, including how you write your Twitter bio (please note that plural words in English are NOT made by adding an apostrophe before the s) to any responses you give on password-protected forums.

And this advice definitely includes the photos you post.  For example, whether you believe in Facebook’s privacy settings (which are changed, it seems, almost on a daily basis), do NOT post a picture of yourself holding a bottle of beer in each hand and looking the worse for wear.  Of course, this advice is even more so for videos on YouTube.

Regardless of whether you think such photos or videos are in “good fun,” your brand or business does not need to take hits from such missteps on your part.

In a viral age where news can flash around the world in a second or two, guard your reputation as a precious object.  You’ve worked too long and hard on establishing your credibility to risk it with bad publicity from one ill-advised comment or photo.
     
The Internet world is global by definition, and because we can’t know the sensibilities of everyone who might read our tweets, blog comments, etc., we need to be sensitive to the words we use.
    
  
Phyllis Zimbler MillerPhyllis Zimbler Miller (@ZimblerMiller on Twitter) has an M.B.A. from The Wharton School and is the co-founder of the social media marketing company Miller Mosaic Power Marketing.  The company has a monthly mentorship program that focuses on social media marketing, WordPress websites/blogs and email marketing.

Commenting at blogs? Mention your expertise

Colorful images of peg figures of people with talk bubbles coming out of their mouthsMickie Kennedy’s excellent post Blog commenting for PR–do’s and dont’s, reminded me about something that every smart Publicity Hound do. 

State your expertise whenever you comment.

For example, if I’m commenting on a post about how to write well, I’ll start by saying…”As a publicity expert who worked as a newspaper writing coach for many years, I disagree with….”

Here are ways to state your expertise:

  • Have you written a book on the topic?  If so, say so.
      
  • Are you a speaker or trainer?
        
  • Are you a consultant?
       
  • Have you written more than two dozen articles on the topic?
      
  • Do you have a Facebook Fan page devoted to this topic and does it have a large number of fans? (Be sure to link.) 

Mentioning this just might tempt people to click the link.

When Patsi Krakoff was my guest expert on the webinar “Time-saving Tips for Smart Business Blogging,” she mentioned the value of comments, especially for people who don’t yet have blogs. I spend as much time as possible commenting at other people’s blogs. In a few instances, the bloggers have liked the comments so much that they extended an invitation to me to be a guest blogger.

How much time  do you spend comnmenting at blogs? Have you seen a good return on your investment of time? If so, what has happened as a result?

How engaging is your blog? 17 metrics to measure

orange bar chart showing business growthMeasuring the effectiveness of a publicity campaign is one factor that separates the true Publicity Hounds from the Publicity Pups.

If you have no way of measuring the success of a press release you’ve posted online, then why are you posting it?

The same with your blog.

My friend Don Crowther, an Internet marketing expert who measures all the time, has 11 engagement metrics you need to track at your blog.

Some of them will be a little advanced for beginning bloggers. So if you’re struggling to come up with enough content for your blog and enough time to write it, concentrate on producing the content for now. You can return to the task of measurement in several months.

All of his metrics measure what bloggers are getting, like traffic, unique visitors and subscriptions to their RSS feeds. I commented at his blog and suggested that bloggers also measure from the other side. Instead of just measuring how much we’re getting, let’s measure how much we’re giving.


6 more things worth measuring

I offered these six examples of “giving”:

—How often are we blogging? I hear from so many people who start on Monday and quit by Friday “because I’m not getting any traffic.”

—How often are we writing about our competitors?

—How often are we featuring guest bloggers, including our competitors, who have something valuable to say to our readers?

—Do we bother to reply to comments at our blogs? I started doing this a few months ago, fairly consistently, because it shows I want to continue the conversation, and I’m noticing the number of comments from others is increasing. Also, replying will encourage people to return to my blog to see what I had to say about their comment. Besides, it’s the polite thing to do.

—Do we show readers that we welcome comments and prod them into writing them? You did in the last paragraph of your post above.

—Do we show readers how easy it is to use our blog? I love your little note reminding people to get a gravatar. I’m going to steal this idea (I know you won’t mind) and use it at my own blog.


And a time-saving tip

I also left this P.S. at Don’s blog. It has nothing to do with measurement, but it’s a time-saving tip you can use at your own blog:

P.S. As I go from blog to blog posting comments like this one, I sometimes them turn my more substantial comments into posts for my own blog. That’s what I’m going to do right now. I’ll simply save these comments to my clipboard, go over to my blog, write a post, link to this post, and add to my list if I can think of anything else.

In other words, the post you’re reading here originated from the comments I wrote at Donsg blog. You can do the same thing.

Whenever you comment at somebody’s blog, or answer a question on LinkedIn, or create content for something like handouts for a presentation you’re giving, ask yourself if you can turn it into a blog post. That’s one of the many tips that Patsi Krakoff and I shared during the teleseminar we presented in January on Time-saving Tips for Smart Business Blogging.

What metrics to you measure at your own blog? And what other ways do you engage your readers? Comment here.