Why statistics can be your greatest PR ally–or enemy

Media trainer Brad PhillipsThis month’s guest blogger is Brad Phillips, the author of the Mr. Media Training Blog, which offers daily media and presentation training tips. His firm, Phillips Media Relations, specializes in media and presentation training.
    
    
    

By Brad Phillips
Guest Blogger

If you’re of a certain age, you probably remember those old television commercials for the Christian Children’s Fund. In them, actress Sally Struthers sold viewers the promise of saving a child for “the price of a cup of coffee.”

A quarter-century later, those ads are still memorable. And the way Ms. Struthers used numbers in those commercials is a big part of the reason why.

Imagine if she had instead said, “You can save a child for just $255 a year.”

Few people would have anted up, and it certainly wouldn’t have stuck in your memory. Instead, she said, “For about 70 cents, you can buy a can of soda, regular or diet. In Ethiopia, for just 70 cents a day, you can feed a child like Jamal nourishing meals.”

Statistics can be beautiful things, but too many press releases and media interviews are buried in data that offer no context. As a result, they’re rarely effective.
     
    
5 Ways to Help Your Numbers Jump Off the Page

  1. Create a Mental Picture:  There are 1.37 million homeless children in the United States. No one will remember that specific number. Instead, try saying this:
         
    Yankee Stadium seats 52,000 people. Imagine that stadium completely sold out, not a single  empty seat in the house. Now imagine 26 of those stadiums, side-by-side, each completely full.  That’s the number of children who will be homeless in America sometime this year.
      
  2. Make Numbers Personal: Numbers are often best when they’re reduced to a personal or familial level. So instead of saying a tax cut would save the American people $100 billion this year, say the average family of four would receive $1,250 in tax relief.
      
  3. Don’t Rely on Percentages: Instead of proclaiming that your plant’s new energy efficient manufacturing equipment will cut your company’s carbon footprint by 35 percent, tell your audience what that means. Does your new efficiency mean that you will save 20,000 barrels of oil this year? Say so!
      
  4. Use Ratios: 170,000 people in Washington, D.C. are functionally illiterate. But that number doesn’t tell you much, especially if you have no sense of the overall population. Instead, why not say:One in three adults living in Washington, DC is functionally illiterate. Next time you’re on the  Metro, look around you. Odds are that the person to your left or right can’t read a newspaper.
      
  5. Provide Relative Distance: If you’re a car company announcing increased fuel efficiency, you’d be proud to announce that this year’s model gets four miles more per gallon. But you’d probably get even more traction if you said, “That’s enough to get from Maine to Miami – without spending an extra penny on gas.”

These five ideas may get you started, but keep looking. You’ll find other great examples on television commercials, in marketing solicitations, even pasted onto billboards.

So take out those statistics you keep using year-after-year, and use these ideas to help freshen them up. Challenge yourself by inserting one of these context-rich statistics into your next press release or media interview. You may be surprised to find it’s the thing your audience remembers the most.

6 ways to avoid errors in press releases, blog posts

The rod Error crossed out in red felt-tip penThe next time you’re ready to send a press release, post an article to an online directory or publish a blog post, make sure it’s error-free.

Mistakes are a bigger problem than you might think.  The Sheboygan Press in Wisconsin, where I worked as the editor, says at its website that one-third of the corrections it prints are due to incorrect information in press releases and from sources.  One third!

Here are six tips on how to avoid mistakes, excerpted from my ebook, 89 Ways to Write Powerful Press Releases. The ebook is a compilation of my free email course on how to write and distribute releases.

  1. Ask someone else to proofread your work.  Every editor needs an editor. If you don’t have a virtual assistant, who can do this for you, learn more about how to use a VA for publicity and PR.
      
  2. Tell your proofreader to actually call telephone numbers that appear in the release, and type website URLs into a browser window to make sure they are correct.
        
  3. Make sure dates are consistent.  If the date of an event is Feb. 12 in the headline, is it Feb. 12 in the body copy?
       
  4. Don’t rely on spell-check.  If it’s supposed to be “their,” and the release says “there,” spell-check won’t catch it.
       
  5. Double-check the spelling of all names.
      
  6. Use the Associated Press Stylebook, the essential tool journalists use to determine things like the correct names of government agencies, whether certain words should be capitalized and when names of groups should be abbreviated, like AARP.

If you learn later that you’ve erred, ALWAYS call publications that received the release and ask for a correction.  Most publications will make note of a correction on the story where it first appeared.  That prevents other writers who use the article as background from repeating the error.
     
    
How to Correct Online Releases

If you distributed the press release through on online press release distribution service like PRWeb, contact the company. PRWeb lets clients correct their own press releases and says the majority of the indexing includes a link back to the original release. It does not issue separate corrections.

If your correction appears in a blog post, the best way to correct it is with an Update, or by using a strikethrough, like this.

What other things do you recommend for avoiding mistakes in press releases?

6 reasons to use Quora to promote your expertise

Quora logoUpdate on April 1, 2011: Malanie Jordan has just written a helpful post that explains more about quora. See “Quora: 7 Reasons Why It’s My New Best Marketing Friend.”

The more places online where you can convince people you’re an expert, the more attention you’ll receive and the more traffic you can pull to your website and blog.

Add Quora to the list of online Q&A sites where you can really flaunt your expertise. It’s a cross between LinkedIn’s Q&A feature and Wikipedia. As soon as I created my Quora account last week, my email inbox was inundated with messages saying people are following me on Quora. That says something about the popularity of the site.

Quora is a continually improving collection of questions and answers created, edited and organized by everyone who uses it.  Quora wants each question page to become the best possible resource for someone who wants to know about the question.

Here are six reasons you should consider joining:

1. The site is gaining considerable traction, traffic and attention.

This morning, the question “What are some new blogs a start-up should send press releases to?” had 31 answers, many from experienced journalists and bloggers. I answered the questions, too, even though I haven’t created my profile yet. I’ll do that this afternoon. Profiles, by the way, can link to your website.

2.  Unlike Wikipedia, everything on Quora is tied back to a person.

Each question and answer has a revision history associated with it, and each change in the log is associated with the person who made it.  People use their real names and pictures on Quora and have a short bio describing who they are.

3. People can follow individual questions too.

That creates a waiting audience for anyone who wants to write an answer to the question.

4. It’s easy to find questions on similar topics.

When you answer a question, Quora lets you know how many other questions have been asked on similar topics.

For example, when I answered the question this morning on press releases, I learned Quora has 63 open questions for public relations,   375 open questions on social media, and several other Quora accounts I should be foll0wing. I can follow them just by clicking on the “Follow” button.

Quora's suggested topics to follow

5. It will make you smarter.

What topic are you curious about? Search for it, and you’ll probably find questions that others already have asked, and plenty of helpful answers.

6. Many journalists are using this site.

They’re using it not only to look for sources, but to also answer questions.

Before you dive in, read 5 Questions to Ask Before Jumping into Quora. Quora might not be right for you, but if you want to be an expert in your field, it’s worth experimenting with it.

If you use Quora, what have you discovered about the site? Has it helped you connect with others in your target market, or with journalists? Has it made you smarter? What else should we know about this site before asking or answering questions?

7 things that can kill your event before it begins

man in auditoriumWhether you’re sponsoring a live or virtual event, make sure you’ve covered the bases long before the big day arrives or you’ll be facing poor attendance, empty seats and a boss who’ll want a good explanation.

Here are seven problems that can kill your event, despite a more-than-adequate budget and  a group of enthusiastic volunteers. I’ll discuss these in more depth when I host the webinar “50+ Places Online to Promote Your Live & Virtual Events to Reach Your Target Market & Pull Sell-Out Crowds” on Tuesday, Oct. 19.

1. Not allowing people to register online, with a credit card.

Becoming a credit card merchant, or getting a PayPal account, is so easy, that there’s no excuse for not being able to process registrations online. I’ve seen a lot of sole proprietors host webinars and teleseminars and insist that attendees mail them a check. They’re leaving a lot of money on the table.

On Tuesday, I’ll tell you about a company I found that takes your registrations and processes your payments for you.

2. Not checking all the local event calendars before you choose the date of your event.

If you’re sponsoring a live event, check with your state’s Tourism Office and your local Chamber of Commerce to see what other events are planned on your day. You can also do a Google search for “events + March 30, 2010 + Cleveland, Ohio” to see what events are already planned on March  30 in Cleveland.

Also, consider the weather and have a contingency plan. What happens to your outdoor fall festival if there’s a snowstorm in late October? It’s happened.

3. Not being aware of religious and secular holidays.

Plan your event on All Saints Day, Yom Kippur, Eid Al-Fitr, Martin Luther King Jr. Day, Kwanza, Cinco de Mayo, or Presidents Day when many people are out of town over the long weekend, and you could see smaller crowds.  The University of Kansas Medical Center’s Diversity Calendar is a handy resource.

4. Not understanding all the problems that can occur if you serve alcohol at your event.

Make sure you know your liability if you serve booze, even if it’s only beer and wine.  It may be inappropriate to serve alcohol at a family event. And it may send a bad message if you seek a beer or wine company as a sponsor of a family event.

5.  Not leaving enough time for national publicity.

If your pre-event publicity relies on national magazines, you must account for the six-month lead time at many publications. If your festival, which you hope will attract tourists, can’t get into national travel or inflight magazines, you could be in big trouble.

6. Relying on press releases as the primary way to publicize your event.

Press releases seldom result in big stories in newspapers, magazines and on TV. They’re a miniscule part of a publicity campaign and need to be part of a strategic PR program that dovetails traditional and social media.

7. Not using online event calendars.

When people are looking for something to do, many of them rely on online event calendars such as those found at AmericanTowns.com, Yelp! and CitySearch.com.   If your event isn’t on those calendars, another event gets their attention, time and money. You’ll also find event calendars at many niche sites, which event planners often overlook.

During Tuesday’s webinar, I’ll share more than 50 websites that are searchable by city and zip code, or  that target a niche market, or that have huge followings of people who are looking for something to do. Register here. If the time is inconvenient, register anyway because you’ll receive the replay link for the video, and killer handouts that include all the websites I’m discussing, so you can use it as a handy cheat sheet the next time you plan an event.

Those are only some of the problems that can occur. With some smart planning, you can avoid them,  and stage successful events that pack ‘em in.

Questions to ask press release writing services

red question marksIf you hate writing press releases and you’d rather hire someone to write one for you, you need to know exactly what the fee includes.

Michelle M. Wicmandy interviewed me for an article on online press releases in the May 2010 issue of Website magazine.

I gave her this list of questions you should ask anyone who you’re hiring:


  • Does your price include keyword research?
        
  • What is the fee for writing, and is there a separate fee for online distribution?
        
  • Is there an additional fee for sending the release to targeted media outlets and bloggers?
        
  • How many revisions does the price include?
        
  • What’s your turnaround time?
        
  • What clients have hired you to write press releases and what are their phone numbers?
        
  • Can you tell me about the success stories those clients have had as a result of releases you wrote for them? (If they tell you, call those clients yourself and ask for a reference. Were they satisfied with the release? If not, why not? If yes, what happened as a result of the release?)
        
  • What is the fee? (Most reliable services charge $150 and higher for writing a press release.)

You should also ask any company how it judges the success of a release.

The best answer is to measure how many people did something specific that the release tells them to do. In other words, every release should have a call to action.  You can create a unique landing page specifically for that release and then see how much traffic you get, and how many people do something like order tickets, or download a free White Paper, or give you their name and email address in exchange for a tips list. 

You can also create a Google Alert for the headline on your press release and see how many news outlets, bloggers and websites pick up the release.

If you’re looking for reputable companies to write your press releases, check out the publicity resources section at my website. If you’d rather write them yourself, sign up for my free tutorial, 89 Ways to Write Powerful Press Releases.