Comments on: What else should American have done after canceling flights? http://publicityhound.net/what-else-should-american-have-done-after-canceling-flights/ Tips, Tricks & Tools for Free Publicity Sat, 11 Feb 2012 15:15:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Paula Werne http://publicityhound.net/what-else-should-american-have-done-after-canceling-flights/comment-page-1/#comment-231538 Paula Werne Fri, 25 Apr 2008 17:46:41 +0000 http://publicityhound.net/index.php/what-else-should-american-have-done-after-canceling-flights/#comment-231538 They should have taken care of their planes! Ha! (I'm bitter ... they lost my luggage years ago. Found it, then lost it AGAIN! WE never got it back (was traveling with two smaller children). $30 per person while on vacation is quite a perk. One of their phone clerks tried to get us an advance on our settlement, but was told we needed to "tough it out" while on vacation. He was kind enough to pass along that advice. Yes, I'm bitter.) I would never hand out a news release to non-media. It should have been a well-written, apologetic and informative letter to their customers. Paula They should have taken care of their planes!

Ha!

(I’m bitter … they lost my luggage years ago. Found it, then lost it AGAIN! WE never got it back (was traveling with two smaller children). $30 per person while on vacation is quite a perk. One of their phone clerks tried to get us an advance on our settlement, but was told we needed to “tough it out” while on vacation. He was kind enough to pass along that advice. Yes, I’m bitter.)

I would never hand out a news release to non-media. It should have been a well-written, apologetic and informative letter to their customers.

Paula

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